I totally agree with you here. Reality is different though. Probably not the best comparison, but in software development it is totally normal that you ignore bugs that just get a low amount of reports. If all clients complain you typically throw all your resources at it and you make sure to fix it as soon as possible.
At the end Warner is a business and I wouldn't be surprised if it comes down to a calculation of "how many people do we piss off to safe money", in which case the number of reports would make a difference (I am exaggerating here, I am sure most people there, like Adam for example, care about a delivering a high quality product without compromises).