Agreed, to an extent. It's like walking into an electronics store, buying a TV and then you drop it while attempting to mount it on your wall. They're not going to give you a replacement based on your carelessness.
Not that you can really draw a parallel between a TV and these shows, but it's the same no matter what the product is.
How long ago were the shows purchased? They might be a bit lenient if it was truly recent, but anything past a week and you might be out of luck.