I gave you the exact email I've sent and it's done deal. What else do you want? Someone to send it for you or what? Don't you sass young man
Also I was poining out people who I assume will try to get some free stuff, not you in particular so don't know why the attitude towards me? Photos/invoice is because I have purchased two boxsets so I thought "jumping into photo/email" would be fair and square in the terms of getting a replacement (again, I see no problem there, I see you might have some, even though you said you don't, because simply you've questioned the idea two times now so i don't know haha) When they replaced RTR vinyls they asked for some photos thus I also thought about it this time. Any other explanation you might need?
Dear customer service,
My name is Stranger and I'm xx years old. I have been a fan of Linking Park for xx years in a row. I have purchased/not yet purchased (received/not yet received) the HT 20th anniversary boxset, and I also have seen your tweet mentioning some errors I might encounter after opening the box. While I am not aware how all the things down at your company work, I would politely ask for a replacement you are offering. Please consider my email a very, very kind question because I do not want to sound rude or something.
Sincerely, Stranger
I believe this sums up sending an polite email and not jumping into photos/invoices. Please fill in the xx with accurate year count. you're welcome