So, I copied the problem list for HT20 from LPCatalog and I got that answer:
Thanks for your message.
Very sorry to hear that your order arrived damaged.
In order for us to look into this, please provide us with images of the damage to the item and we will investigate this for you.
We do apologise for any disappointment or inconvenience caused and we look forward to be hearing back from you.
Your Warner Music Customer Service Team"
I have the impression that we did not understand each other. How do I take photos of the replaced DVDs for example?