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Anyone else not receive instant downloads?


springer
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I purchased The Hunting Party Deluxe CD Package preorder on May 24th via linkinpark.com. I received my email confirmation, but did not receive any emails or information on how to get my instant downloads at the time. I contacted support@rhinorecords.ca about this and they never replied. I didn't really care about these downloads because I had already downloaded them myself from other sources.

 

However the CD has now been released and I still haven't received an instant download of the album, which I kinda would like. Has anyone else not received their instant downloads? I've now tried emailing them twice and calling their support phone number (It rings and rings and rings, then says mailbox full and hangs up).

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I pre-ordered on US version of the store, and received both full album and tracks (though I got tracks after I got the album, lol).

 

BTW, separate tracks were in 256 kbps, except one, while full album is in 320 kbps.

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Update:

I just received an email from support@RhinoRecords.ca that says the following:

"Please find your digital album at the link below!
If you have any further questions please let us know!

[Google Drive Link]

Thanks,
Ali
RhinoRecords.ca"

I find this very odd they uploaded the album to their Google Drive, and linked it to me... also every track is 128kbps and there is no album art or anything. There is also 2 copies of All For Nothing, so 13 MP3's in total.

Is it just me or does this sound extremely fishy?

Update 2:
I just finally got through and spoke to Ali who was the same support person that sent me the email I quoted above. Apparently she was given this Google Drive link from the big guys at Warner. So that means Warner's official digital download to give to Canadians that purchase/preordered the album is 128kbps MP3's on Google Drive with 2 copies of the second track, no digital album artwork, and sent a day late. Still something doesn't seem right, all my past preorders have been at least 256kbps with album artwork, no duplicate tracks, and from an official source (not Google Drive), and on time.

 

Are there any other Canadians that preordered through LinkinPark.com/RhinoRecords.ca? What was your experience like?

Edited by springer
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Update:

 

I just received an email from support@RhinoRecords.ca that says the following:

"Please find your digital album at the link below!

If you have any further questions please let us know!

[Google Drive Link]

 

Thanks,

Ali

RhinoRecords.ca"

 

I find this very odd they uploaded the album to their Google Drive, and linked it to me... also every track is 128kbps and there is no album art or anything. There is also 2 copies of All For Nothing, so 13 MP3's in total.

 

Is it just me or does this sound extremely fishy?

 

Update 2:

I just finally got through and spoke to Ali who was the same support person that sent me the email I quoted above. Apparently she was given this Google Drive link from the big guys at Warner. So that means Warner's official digital download to give to Canadians that purchase/preordered the album is 128kbps MP3's on Google Drive with 2 copies of the second track, no digital album artwork, and sent a day late. Still something doesn't seem right, all my past preorders have been at least 256kbps with album artwork, no duplicate tracks, and from an official source (not Google Drive), and on time.

 

Are there any other Canadians that preordered through LinkinPark.com/RhinoRecords.ca? What was your experience like?

Sounds like a total "let's just toss a shoddy copy of the album online somewhere to shut this guy up" deal. I have no idea why you'd even be getting it through Rhino Records, the email to download the record is supposed to come from linkinpark.com directly, therefore it should be the same for everyone worldwide. It's a WBR download link that's unique to each email they send out, 320kbps, with embedded album art in each mp3 file.

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Sounds like a total "let's just toss a shoddy copy of the album online somewhere to shut this guy up" deal. I have no idea why you'd even be getting it through Rhino Records, the email to download the record is supposed to come from linkinpark.com directly, therefore it should be the same for everyone worldwide. It's a WBR download link that's unique to each email they send out, 320kbps, with embedded album art in each mp3 file.

When I went to linkinpark.com, and when I still do right now, I get 'The Hunting Party' splash page with all the purchasing options. When I click the 'Buy Now' buttons they redirect to this link. This is probably because they are detecting I have a Canadian IP address. I didn't get a thing from LinkinPark.com, only a receipt from Rhino Records. Seems to me they never passed on my information to Warner/LP after I purchased through them, which left me out of the loop. Now they're quickly trying to make it up to me by giving me that Google Drive link. And to add to that, the link is public, meaning I could easily share it with anyone on the internet! I also haven't received my physical copy of the album either. What the hell is going on?! I want to hear what other Canadians have to say.

 

I'm super jealous about the embedded artwork stuff! I don't even have a physical copy to look at either! Bahhhhh!!

Edited by springer
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I have an update!

Since I couldn't get a hold of anyone at Rhino Records, or Warner Canada, I called Warner Music Group USA directly, and explained to them my situation in a voice-mail. I received a call back shortly from Jeff at Linkin Park. He seemed pretty surprised about what was going on and asked me to forward him all emails I received from Rhino Records containing the Google Drive links.

 

Today, I received an email from Stephen Bleeker, the CEO of MyMusic.ca which works in partnership with Warner Music. He apologized and assured me I would receive my digital and physical copies.

I also got an email from 'Dr. Rhino', which is Rhino/Warner Music Group customer service. They also apologized and explained they will be replacing my order directly from the US warehouse, and will also be throwing in something extra as compensation! They also confirmed I will receive the Hybrid Theory live download in August.

 

Minutes later I received yet another email from Linkin Park customer service with the correct download link, so I now have my digital download! They also apologized and confirmed she is sending out my CD and adding something extra for my troubles!

So it took a little while, but I now feel the issue is finally being resolved! I still can't believe I legally purchased music through Warner, and they sent me illegal downloads of the album! Who would have thought the label would be pirating music lol!

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