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lostek815

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    Hybrid Theory 20 Replacement Box Set

    in Everything Linkin Park

    Posted · Edited by lostek815

    Hello,

     

    Do you remember when two years ago Linkin Park released Hybrid Theory Box Set and there's are several errors in the EU version of the Super Deluxe Box etc. and Warner Bros sent corrected versions? I got the corrected version then. But in the last month I get e-mails from WB regarding the exchange. Again and again. Anyone got the same?

     

    Theres a new info about replacemed there:
    "We are collecting replacement pack requests until 17:00 GMT on Wednesday 7th December 2022

    Replacement packs will begin to ship from Monday 12th December 2022.

    Once your replacement package has shipped we will notify you via email.

    The notification will include indicated delivery timelines by business/working days.

    Please be aware that shipping times vary from country to country so we kindly ask for your patience during the delivery stage of your replacement booklet.

    The email will also contain customer service contact details should you not receive your replacement pack after the indicated delivery timeline has passed.

    Unfortunately, we are currently unable to accept requests from Russia, Belarus or Ukraine.

    Thank you for your registration and patience whilst we work towards getting your replacement pack to you."

    HybridTheory20 Replacement

    in Newswire

    Posted

    On 11/14/2020 at 12:13 PM, Coizu said:

    Got my replacements.

    The DVDs are fixed.

    The lithograph looks slightly better than before but still blurry. Do they not look at those things and check if they fixed the problem? Or is that actually the quality Mike intended the print to look like?

    The backstage pass is now laminated but the cut out to put it on a lanyard or whatever isn't part of the backstage pass itself anymore but instead they extended the laminated plastic and did the cut out there, so still a minor difference to the US version (but at least it is properly laminated now, so it's all good).

     

    I got nothing. The best thing is that in the first e-mail, I immediately gave them my shipping address, and in response they asked for the shipping address, lol. And since then no answer...

    Linkin Park Announces "Hybrid Theory 20" Release

    in Newswire

    Posted

    So, I copied the problem list for HT20 from LPCatalog and I got that answer:

    "    Hello Grzegorz,

    Thanks for your message.

    Very sorry to hear that your order arrived damaged.

    In order for us to look into this, please provide us with images of the damage to the item and we will investigate this for you.

    We do apologise for any disappointment or inconvenience caused and we look forward to be hearing back from you.

    Kind Regards,

    Oliver
    Your Warner Music Customer Service Team"

     

    I have the impression that we did not understand each other. How do I take photos of the replaced DVDs for example?

    Linkin Park Announces "Hybrid Theory 20" Release

    in Newswire

    Posted

    On 10/12/2020 at 1:02 PM, Coizu said:

    Warner Germany also sent me a generic „if you have a faulty product, please return it and we send you a replacement“ reply...

    Seriously? They even have replacement? 'Cause it looks like every single box is messed up. And who will pay for the return of the product? I also coctacted with official store and I'm waiting for reply.

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